Vuori Pasadena

Reviews for this Store

• September 28, 2026

  Nikki B.

  2.0

  The staff is the sole reason for the one star review, they look at you like you’re bothering them with your presence and make you feel not welcomed. The clothes are decent but nothing to write home about, I’d say on par with Fabletics but for double the price tag. I hope a district manager or someone from corporate looks into their culture at this location and makes some changes. Save yourself some time and walk over to the lululemon instead

  Response from Vuori

  Nikki, we're truly sorry to hear about your experience with our staff and the feeling of unwelcomeness you encountered. This is not the service we aim to provide, and we appreciate your feedback as it helps us improve. We take your comments seriously and will address this internally to enhance our customer experience. Thank you for bringing this to our attention, and we hope you'll consider giving us another chance in the future.

• September 28, 2026

  Juan M.

  1.0

  I’ve wanted to try this brand for a while but couldn’t spend the money without touching and trying on the clothes first. I stopped by the lululemon up the street and realized this store was a block away, I put my items back and walked over. I wasn’t greeted or acknowledged the entire time I was in the store, I did however feel like I was being followed around like they were waiting for me to steal something. The store itself is clean and well organized, the selection leaves a lot to be desired and the snobby staff made it easy to not spend any money at the physical location. I made a mental note of the items o liked and I ordered them when I got home taking advantage of the 20% off the website offered. The younger me would’ve ignored the vibes the staff were giving and purchased the items from them for the instant gratification, I’m one person and this review won’t make a difference,, nor will the store close down because I refuse to ever step foot in here again. The company doesn’t care because a sale is a sale whether it comes from their store fronts or online, I’m happy to wait a couple of days for the items to arrive and it looks like they ship out of San Diego which means I’ll see my items early this week. I was impressed with the quality of the clothes but extremely dissatisfied with the staff and the attitudes they carry. At one point I wanted to ask if I could try a pair of pants on but the associate wearing the purple pants and pink shirt walked right by me and pretended to not hear me when I asked for assistance.

• September 15, 2026

  José R.

  5.0

  El caballero que me atendió en caja el día de hoy, súper educado y amable a pesar de ser ya casi la hora de cierre de la tienda, nunca mostró prisa o desinterés. Que atención tan excelente

  Response from Vuori

  ¡Muchas gracias, José Julio! Nos alegra saber que recibiste una atención tan excelente. Nuestro equipo se esfuerza por brindar un servicio amable y profesional en todo momento. ¡Esperamos verte de nuevo pronto!

• September 13, 2026

  Zachariah L.

  5.0

  Such amazing customer service, especially Tati who took 30 minutes to help me find my right size!

  Response from Vuori

  Thank you for your wonderful feedback, Zachariah! We're thrilled to hear that Tati was able to assist you in finding the perfect size. Our team is dedicated to providing excellent customer service, and it's great to know it made a difference for you. We look forward to seeing you again soon!

• September 13, 2026

  Sungshim L.

  5.0

  Tati took long time to make phone calls to other locations to to locate what I was looking for. Her patience and kindness were truly reflecting the spirit of service! Thank you Tati!

  Response from Vuori

  We're so happy to hear about Tati's dedication and the exceptional service you received. We appreciate your kind words and look forward to welcoming you back soon!

• July 2, 2026

  Narine S.

  5.0

• May 25, 2026

  James

  2.0

  DONT THINK THE CLOTHES IS WORTH THE PRICES $$$$

• May 22, 2026

  lynn Y.

  2.0

  Vuori is a good brand, comfortable material. Unfortunately the Pasadena store staff are not welcoming at all after I visited all other stores in LA. The death atmosphere every time I walk in, the simple “No” period answer for my trimming service question. I can see the big difference between it with Lululemon, from the hospitality to clothing quality and service. hope it can be improved.

  Response from Vuori

  Thank you for your feedback, Lynn. We sincerely apologize for your experience at our Pasadena store. It's disappointing to hear that the service did not meet your expectations, especially compared to other locations. We value your input and will take it into consideration as we strive to improve our customer experience. We hope you'll give us another chance in the future.

• May 1, 2026

  Cathy T.

  1.0

  Loved the store initially! Lately... lack of inventory or Vuori style knowledge... Further.... you attempt to call.. & only AI.... telling store closed... when should be open... or closed til May 4th... & today is May 1st... plus store closed before 8 pm & you cannot leave a message. I am done w Vuori, Pasadena!

  Response from Vuori

  We're truly sorry to hear about your recent experience. It’s disappointing to know that we fell short on inventory and communication. We appreciate your feedback regarding our store hours and inventory knowledge, as it helps us improve. Please feel free to reach out to us directly if you have any further comments or suggestions. Thank you for sharing your thoughts.

• April 16, 2026

  R.A,

  1.0

  Not too helpful. Had to ask several people for assistance.

  Response from Vuori

  We’re truly sorry to hear that your experience was not helpful and that you had to seek assistance multiple times. This is not the standard we aim for at Vuori, and we appreciate your feedback as it helps us improve. We hope you’ll give us another chance in the future.